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Since May 2024, mass evacuations have been under way in the Kharkiv region from communities under constant shelling or facing a direct threat. A transit center was set up in Kharkiv to receive evacuees, and by November 2025 more than 34,000 people had passed through it, a significant share of them from vulnerable groups: older people, children, and people with limited mobility.
After a short stay at the transit center, people move on to temporary housing or available accommodation. It is at this stage that they often face a range of challenges: lost or missing documents, difficulties applying for social benefits, the need to register with a family doctor, disorientation in unfamiliar surroundings, high levels of stress, and the risk of social isolation.
The project focused on providing individual support to the most vulnerable evacuees after they left the transit center.
Specialists worked individually with each person, helping them restore documents, apply for state payments, register with a family doctor, obtain the necessary certificates and prepare applications, navigate city services, and overcome digital barriers to using online services.
A psychologist provided crisis psychological support, individual consultations to reduce anxiety, and group sessions to foster mutual support and reduce social isolation.
A health promotion specialist informed participants about maintaining physical and mental health, state medical programs (including the "Affordable Medicines" program), and preventive recommendations for older people and those with chronic conditions.
A participant survey showed a high level of satisfaction: 93.2% found the assistance useful, 92.4% were satisfied with the services overall, and 91.6% reported improved emotional well-being.
Funded by UK aid from the UK government and implemented with the support of Charitable Foundation "Right to Protection" (R2P) as part of the National PULSE Consortium.
